Terms and Conditions | Iconic Kitchen Wraps Dublin

Estimate

Your initial online estimate is a virtual viewing based on pictures and information provided. The cost is approximated by our office team and all online estimates are always subject to change. A site survey is required to provide a detailed estimate.

We are confident that in most instances we are as accurate as we can be, however, we haven’t physically seen or measured the kitchen it may not on some occasions be exact. This could mean the price could change upon start of installation. This doesn’t mean the price necessarily increases it could also decrease. Price changes can include additional items being added, upgrade of materials used, repair work undertaken, additional materials required. No work will be carried out until our customers are aware of any adjustments and has been previously agreed.

Material price increases

Due to the unprecedented times we are in, there can be price increases on materials used. If this is the case, there may be an increase to your job price. We will inform you as soon as we can with any changes.

Opening hours and respond times

Install

Monday – Saturday 8am-8pm

Office

Monday – Friday 9am-5pm

Phone

Monday-Friday 9am-5pm

Email

All messages responded to within 72 hours ( during busy periods Iconic Kitchen Wraps reserve the right to notify using social media)

Facebook / Instagram

Social media is not always monitored, messages will be responded to as soon as possible. All inquiries should be submitted through our website and will be responded to within 72 hours.

Our current online correspondence hours stand Mon-Sat 9am 6.30pm

Please allow up to 72 hours for our team to respond to all messages.

Availability

During periods of high demand or staffing issues we reserve the right to cease all correspondence and implement public notice through appropriate channels i.e website/social media.

Screws

When removing screws we accept no liability for existing faulty screws breaking supply a free of charge replacement.

Hinges

If any hinge is found to be faulty or has existing damage we are not responsible for any breakages or damage caused due to these faults/damage.

We can supply and fit new hinges starting from €5.00 per hinge.

Handles

We do our best and employ reasonable care in our removal process pre-wrap, however, we are not responsible for existing faulty handles and any damage they cause i.e screws snapping.

We provide free fitment of handles when supplied by the customer. All relevant parts must be provided for commencement of install. If the quality of handles is poor we will advise if fitment is possible.

We reserve the right to refuse to fit second hand or poor quality handles due to faulty fittings or wear and tear.

Kickplate clips

We are not responsible for existing kickplate clips breaking/snapping when removing, we do employ reasonable care when removing. In cases of broken clips alternatives fixings can be offered in some cases will incur a charge. Any additional charges will be discussed with customer before proceeding.

Washing machine/Dishwasher hinges and fixings

We are not liable for any pre-existing faults/ hole location/door angle or washing machine/dishwasher height. We will employ reasonable care when reinstalling and if possible remedy any pre existing faults at no extra charge.

Extractor fan/hood

Pre-installation: If this needs to be removed at customer request. we are not liable for pre existing faults with extractor fans/hoods.
If an extractor fan/hood needs removed pre installation we will employ reasonable care when removing/refitting, however we are not liable for any fixtures, fittings, brickwork, plasterwork, tiles, painting and decorating, flues, electrical work, lighting. It is the customers responsibility in these cases to contact 3rd party tradesmen.

Plugs Sockets and Switches

If plug sockets have been grouted into tiles we accept no liability for damage caused to existing plug socket/existing tiles/ existing wall coverings when removing and refitting. We hold no liability for any fittings, wiring, junction boxes, mechanisms, lugs, threaded screws, plastic mountings when removing/reinstalling. If any issues occur it is the customers responsibility to contact any 3rd party tradesmen.

We hold no liability for any pre existing electrical work/faults before installation and hold no liability for any electrical works.

We will employ reasonable care when undertaking all aspects of additional joinery works and boxing in, however we not liable for any fixtures, fittings, brickwork, paster work, tiles, painting and decorating, flues, electrical work, lighting.

When removing existing cornering/open shelving/units/worktops we are not responsible for the condition of the surface underneath these pieces when removed.

Kickplates

Unless priorly arranged Iconic Kitchen Wraps hold no responsibility for altering pre existing kickplates. If kickplates are left off i.e if new floor has been fitted it is the customers responsibility to refit kickplates or to ensure they are altered to fit before wrap installation. If any additional joinery work is required the customer will be notified, there is an option subject to charge and availability we can offer this service, but however it should be done prior to installation.

Any kickboards that cannot be removed without alteration will be wrapped in place. This may affect removal in the future.

Supplying equipment

We do not offer this service. We may on occasion, be able to provide installation and installation price will be charged separately. Please note we hold no liability after install of any equipment and any faults, warranty issues should be directed to the manufacturer and/or wholesaler.

Existing electrical work

In most cases we are able to work round existing sockets/wiring/fuse boxes/cables however if its not possible and any issues are identified during installation that could NOT have been flagged at the pre installation assessment (this could be on installation day), these will be flagged during installation and the lead installers will report this to both the customer and head office for advisement.

Existing kickplate lights need to be removed before wrapping, if this hasn’t been done prior to the fitters arrival there is a few options.

They can be left unwrapped.

They can be left unwrapped and brought by the customer with the lights removed to our unit at a later date, independently of installation. Refitting is the customers responsibility. There maybe a delay in the kickplates being wrapped and they may have to be left at our workshop and picked back up by the customer at a later date.

They can be removed by our team at an additional cost however we hold no liability for existing electrical work when removing.

Lighting

We provide an under unit lighting. We use 30mm polished stainless steel finish white LED light fittings, these are installed on relay system and powered by 240v transformer plugged directly into the chosen socket. These are operated by the on-off switch on your chosen socket. All wiring and fittings are completely sealed and waterproof.

Worktops/Upstands

Pre installation all worktops should be repaired, all silicone removed around sink, hob, upstands.

It is the customers responsibility if they chose to better the condition of the pre existing worktop/upstand/joining bar before wrap installation.

Handle relocation

When existing doors are being used and new handles have been requested we recommend using existing hole spacings. However, if chosen handles do not fit the existing hole spacings the old handle holes required to be filled (with wood filler) and sanded. It is the customers responsibility to ensure this is completed before fitters arrival.

We recommend this process is repeated 2-3 times to insure the smoothness of the surface (any half-filled holes indentations scratches, convex or concave finishes around the hole will show underneath the vinyl wrap)

The smoothness of the vinyl is only as good as the surface it is being applied to, we always recommend repairing sanding/smoothing out any in-discrepancies before installation.

Colour match

When partially wrapping kitchens. We cannot guarantee a colour match to existing colour, or guarantee a match to a previously wrapped/partial wrapped kitchen. Vinyl wrap is produced in batch quantities and colour shade differences occur. We therefore recommend having your full project wrapped on the same installation date. We will however try our very best to get as close as possible. It is the customers responsibility to choose from products/samples available, customer confirmation required before installation.

Housings, Brackets, Uneven wall surfaces

Ultimately affect the overall effectiveness of the vinyl wrap installation. We use reasonable care and application in all aspects of installation. Any independent concerns will be documented by lead installer and reported to head office.

The finishing silicon seal can take between 4 and 6 hours to dry. Please avoid these areas highlighted by lead installer. It is recommended/but not necessary that the kitchen area should be avoided for 4-6 hours.

We advise silicone seals should be replaced post install every 6-12 months.
This is the responsibility of the customer.

Pre-Installation

Decorating/renovations

We advise our customers to have all relevant renovations/decorating work complete before the date of your wrap installation. We recommend as to limit any damages caused to the vinyl wrap after installation by other tradesmen.

Cleaning

ATTENTION! Before installation, a thorough deep clean is REQUIRED and ESSENTIAL of ALL surfaces being wrapped. The kitchen should be fully dusted and degreased with all kitchen surfaces cleared and all drawers emptied for the fitters arrival.

Step 1: A full dust down/hoover of all surfaces being wrapped is essential

Step 2: A full clean and preparation of all surfaces being wrapped to be carried out.

(All surfaces should be smooth to the touch after preparation i.e no grease spots, no dust, no paint, no glue etc).

This is REQUIRED and ESSENTIAL 48 hours before installation.

Full uninterrupted access is required to all areas being wrapped. All work surfaces should be clear with no obstructions blocking entrance/exits for fitter access.
There should be no items/clutter in any areas fitters will be working in.

These pre installation steps are essential and should be carried out by the customer to ensure no interruption to installation.
This is also essential in the overall quality and longevity of the wrap being applied. It is also an essential part of the installation warranty terms and conditions.

In the event our installation team arrive and the surfaces being wrapped are not prepped to the required standard, the installation team will be required to prep all surfaces to the required standard before wrap. Additional charges will incur starting at €80.

In most instances, we can accommodate this extra workload, however, there may not be sufficient time to complete preparation and installation in your allocated booking date. In this instance we will have to cease installation and will offer our next available installation date or the customer can cancel the installation.

Please note

In either circumstances, no refunds will be applicable.

Worktops, Shelving, Display cupboards (all glasses should be completely removed)

Working area i.e floor/work space, entrance/exits, Drawers, Glass cupboards, Cupboards (where access to hinges is hindered)

Please ensure there is suitable lighting in working area.

We will always aim to give an estimated job completion time, however, this cannot be guaranteed and your job may run on.
We will always aim to inform you of any changes as soon as possible. Additional times may be unavoidable due to unforeseen circumstances.
All requirements i.e. appointments, delays, schedules, additional trades from customer should be detailed pre/during installation. We do our best to estimate installation durations and implement contingencies.

We reserve the right to cancel any job without notice on breach of our standard terms and conditions.

We hold high stock levels on all ranges in our warehouse, however there are instances of material shortages/ discontinuations and delivery issues with 3rd party suppliers this can range between 1 and 12 weeks. In these instances, we can offer alternative similar products, please note customer is under no obligation to accept and time frames will be advised.

Although jobs are booked and materials ordered in advance we are reliant on the courier company delivering on time. Delays can sometimes occur and this can affect start time and job completion time, again we will aim to inform you as soon as possible.

Mid Installation

Our fitters aim to be on site between 8am and 10am, start times vary between jobs, this can be affected by distance, traffic, deliveries, unforeseen circumstances or 3rd party delays. Additional time for job completion may be required, we do our best to accommodate customers and in most cases installation can still be completed, however, in some instances new installation dates maybe required or additional time needed to complete.

Our fitters working day finishes no later than 8pm unless otherwise arranged with the customer.

No access is permitted to working environment.

Full uninterrupted access is required for the duration of your installation, please ensure on preparation of the working environment all items needed are removed from the area pre installation. All eating arrangements are taken care of and personal items are removed pre installation.

Customers are required to remain on site and be readily available during installation times (8am to 8pm) job completion/sign off/payment. Any persons under the age of 16 should be accompanied by parents/guardian and strictly not permitted access to working area during installation.

Unavoidable superficial damage may occur during installation to existing wall coverings. Iconic Kitchen Wraps hold no liability for condition of pre existing paint work or decorating work pre or post installation. Any customer concerns should be addressed pre installation.

Please be advised, any existing paintwork, wall papering/coverings maybe affected during wrap installation. Iconic Kitchen Wraps hold no liability for any decorative damage during installation. i.e wall covering, wall paper, paint, plasterwork, tile, grouting, coving, silicone seal, flooring.

It is very rare where cases occur of decorative damage, however they are out with our control as we can come into contact with these areas during installation process. (We employ reasonable care) during all aspects of installation.

Appliances — i.e washing machines, dishwashers, fridge freezers, tumble dryers, microwaves, wine fridges/integrated washing machines, integrated dishwashers, integrated fridge freezers, integrated tumble dryers/ integrated microwaves, integrated wine fridges.
Iconic Kitchen Wraps hold no liability for any of these items. If customers would like wrap installation applied to any of these areas and require removal of these appliances it is the customers responsibility to arrange removal pre installation and refit post installation of these appliances by relevant trades person. If these areas have been requested to be wrapped, If upon fitters arrival these appliances have not been moved the fitters will only wrap areas they have access too, in most cases this will be a hands width. No alternative dates to wrap these areas will be offered.

Kickplates

Post-Installation

Payment Schedule
Deposits

A 25% deposit of the full balance is required to confirm your installation date.
This date will be held provisionally for 24 hours without deposit. If no deposit is received the date will be released.

Strictly full balance is due immediately to lead installer on job completion.

Additional/extra items added mid installation will be added to final balance and payable immediately on job completion to lead installer. Invoice/receipt will be provided on receipt of payment.

Accepted payment methods are:

Cash: Payable immediately to lead installer on job completion.
Credit Card/Debit Card: Payable immediately on job completion.
Bank Transfer: Payable in advance. Confirmation to be sent to info@iconickitchenwraps.ie before installation commences.

Changes

Customers have up to survey stage to change details of job. After survey stage, changes cannot be made without additional charges.

Alternative options are:

To continue with original colour choice,
Reschedule installation date (subject to installation availability and availability of materials, this can incur an admin charge of €50),
Cancel installation where deposit is non refundable.

It is on occasion possible to change/add additional items subject to availability and accepted revised quote.

Iconic Kitchen Wraps reserve the right to cancel installations or orders at anytime.

Reschedules

We understand situations occur and things can happen, therefore in an emergency 1 alternative date for installation (dependant on availability) is permitted at extra cost.

After your permitted one time, free of charge, change of date, any further reschedules will be charged at the following:

0-14 days before confirmed installation date €100

14 day+ before confirmed installation date €50

Instances can occur where we are able to offer earlier installation, our customers are under no obligation to accept an alternative date and original booking will be honoured if declined.

Cancellations pre installation

If a job is cancelled with less than 28 days notice before installation date no deposit will be returned. This covers admin, production, material ordering, showroom visits, site visits and all related works.

lf cancelled 28 days or more before installation date, 25% deposit will be refunded less €100 administration fee.

Refund will be issued via payment method used for 25% deposit.

Commercial Work

All prices/quotes given for commercial work are excluding VAT.

Payment Terms:
For all commercial work we require 50% payment upfront before any work can commence unless otherwise agreed. The remaining balance is due on completion.

Overdue invoices will be subject to a late payment fee of €50 and interest rate of 5% per month charged daily until the balance is paid.

Refuse

The refuse (waste) which is accumulated during installation is not the liability of Iconic Kitchen Wraps to remove and dispose off. To remove and dispose of refuse from clients houses is subject to charge starting from €50.

Please advise if this is required pre installation (this service is subject to availability and current government guidelines).

Aftercare/ Maintenance

Upon completion of your wrap installation all wrapped surfaces should be maintained by the customer using the following techniques when cleaning:

All vinyl wrapped surfaces (please see heading silicone for instruction care on silicone sealer) should be cleaned using damp microfibre cloths only (cloths must be free of dust, grit, grease, oil, bleach, spirits before use) and soapy water.

All areas involving folds, joins, buttjoints, overlaps, silicon seals, corners, ends, fragile surfaces, anchor points.

Aforementioned areas require extra care, minimum pressure and attention when cleaning. Improper care or neglect will void installation/material warranties.

Stains like turmeric, curry, tomato based products should be cleaned immediately and be treated like a pours worktop similar to granite or marble. Failure to do so and improper care may result in light staining and is solely customers responsibility.

Guarantee summery

Our vinyl is guaranteed for between 5-12 years depending on material. This includes bubbling, fading, cracking, delamitation and yellowing. This does not cover customer error, neglect and damages.

We provide a standard 1 year installation warranty with all works carried out. All disputes are subject to assessment and cause determination.

Any damage caused due to water leaks or excessive water ingress are not covered and will void all warranties.

Repairs

If any repairs arise please allow our team unto 14 days to address.

Any repairs visible from 1 metre or more warrant an assessment.
Any newly identified post installation repairs should be reported within 24 hours of installation. Also note all repairs are subject to assessment and cause determination. We reserve the right to void warranty in any individual case of neglect, improper care or accidental damage.

Guidelines explained at sign off, for care to be followed at all times.

Staff Abuse

We have a zero tolerance policy against any forms of abuse towards our staff, our fitters reserve the right to cease installation and report to head office immediately.